Frequently Asked Questions

  • Over time, dirt, mildew, mold, and algae can coat the surface of your home. If left unchecked, this growth can creep between siding or into the wood of your home and lead to deterioration and rot. Regular pressure washing can help remove build up and stop growth from causing premature damage to your home.

    Aside from the practical reasons to power wash, a recently washed home is much easier on the eyes. You’ll love the way your home looks after we’ve serviced it. If you’re looking for a quick way to increase curb appeal before hosting a gathering or putting your home on the market, pressure washing could be just the ticket.

  • We use the term power washing because it’s the most easily understood term. We do offer traditional power washing when it’s required, but most often the washing we do falls under “soft washing.” Traditional power washing has high pressure that’s helpful for particularly tough jobs but it can be too much for more delicate areas of the home. For areas like windows and roofs, we combine lower pressure water output with cleaning solutions to provide a gentler clean that minimizes the risk of damaging your home. We also leverage heated water when necessary to help remove particularly stubborn discoloration, like on sidewalks and other high-traffic flat surfaces.

  • We’re based in Richmond, Virginia and serve Richmond and most of the surrounding counties including: Chester, Chesterfield, Midlothian, Hanover, Henrico, Petersburg, Powhatan, Goochland, Mechanicsville, Glen Allen, Ashland, and Louisa.

  • For a few reasons! Our recurring program is more affordable than if you were to add together all the same services individually (think bulk discount). In addition, the payment is broken into 7 payments, which is often easier for customers to work into their budget rather than one large lump sum if we knocked out all the services in one day.

    Plus! It takes a maintenance item off your mental-to-do-list. Sign up with us once, and we’ll service a variety of areas on the exterior of your home throughout the year. Your home’s exterior will be kept spic and span, on an ongoing basis, without you having to book it over and over again.

  • To complete our work, we will need access to an outdoor water supply. You’ll need to remove obstacles from the work area, clear away furniture or pots, secure pets, remove or secure exterior decor, and otherwise prepare the space for cleaning.

    For external window washing / rinsing, you will need to remove window screens prior to our arrival. If screens are not removed in advance of your service date, we will not be able to complete your window wash as scheduled.

  • We will clean out debris in gutters, but not with our power washer. We use a high-powered vacuum system to vacuum out leaves and debris from gutters instead, and we haul away gutter contents with us (rather than spraying them on your property like with power washing).

    If you’re strictly looking for gutter vacuuming services, check out our sister company, Pro Gutter Vac for recurring gutter maintenance.

For Ducky Power Wash Clients:

  • Click on “Client Login” at the top of our website or click here to get started.

    Select “Create a Login” and fill in the necessary information.

    Your Customer Number is located on any prepay letters we send you at the beginning of the year. If it is not the beginning of the year, please contact us and we can give you your customer number, or it will be on your first invoice.

    Create your profile, then hit “Submit.”

    Once your account is created, you can view upcoming and past services, refer friends, add services, and pay invoices.

  • You've got options! You will receive an invoice by email the day that your service has been completed. You're welcome to mail us a check or pay through credit card on our website. To submit a secure payment online, visit the customer portal by navigating to "Client Login" in the upper right-hand corner of our website. Some customers like to pay for all of their services in advance, and you're welcome to go that route if it's easier for you (but don't worry, you won't be locked into a contract).

  • For “The Full Flight,” our 7-step program, we’ll time our seven visits to your home based on when it’s most needed in our area (which might fluctuate a bit from year to year based on weather.) But, as a rule, you can expect us at your home on the schedule outlined here.

    We always send an email at least 24 hours in advance to let you know when we’ll be stopping by, both for our program customers, and for à la carte services.